GDPR Complaints Policy

1. Introduction

You have the right to complain to us if you are dissatisfied with the way we have used your personal data in accordance with the General Data Protection Regulation.

2. How to complain

If you are not happy with any aspect of how we collect and use your data, please contact us first to see if we can resolve it for you.

3. How to make a complaint

You can contact us via email at [email protected].

Please include:

• Your name and contact details
• Details of your concern

4. Our process

A. Logging your complaint

We record the details of your complaint and assess its scope.

B. Acknowledgement

We will acknowledge your complaint within 30 days and explain next steps.

C. Investigation

We will:

• Review relevant records
• Speak with our team or service providers
• Assess compliance with data protection law

We will keep you updated where appropriate.

D. Outcome

We will inform you of the outcome without undue delay, including:

• Our findings
• Any actions taken

5. Further escalation

If you remain dissatisfied, you have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

The ICO's address:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113